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26
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Pumps continue to operate
/ Steam is very wet / Hot
water outlet leaks
Using highly filtered,
demineralised or distilled
water which is aecting how
the machine is designed
to function.
We recommend using
cold, ltered water. We do
not recommend using water
with no / low mineral content
such as highly ltered,
demineralised or distilled
water. If the problem persists,
contact Sage
®
Customer
Service Centre.

the group head
Machine has not reached
operating temperature.
Allow time for the machine to
reach operating temperature.
The POWER button will stop
ashing when machine is
ready.
Water tank is empty. Fill tank. Prime the system by:
1) Pressing 2 CUP button to
run water through
the group head for
30 seconds.
2) Pressing HOT WATER
button to run water through
the hot water outlet for
30 seconds.
Water tank not fully inserted
and locked.
Push water tank in fully and
lock latch closed.
FILL TANK on LCD but
water tank is full
Water tank not fully inserted
and locked.
Push water tank in fully and
lock latch closed.
No steam or hot water
Machine is not turned on or
up to operating temperature.
Ensure the machine is
plugged in and the POWER
button is illuminated but not
ashing.
No hot water
Water tank is empty. Fill water tank.
No steam
Steam wand is blocked. Refer to 'Cleaning the Steam
Wand', page 20.
26


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