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EN
PROBLEM POSSIBLE CAUSES WHAT TO DO
Espresso runs out
too quickly.
Coee is ground too coarsely. Use slightly ner grind.
Refer to ‘Setting the Grind Size’,
page 12 and ‘Under Extraction’,
page 14.
Not enough coee in the lter
basket.
Increase dose of coee.
Refer to ‘Dosing’, page 12 and
‘Under Extraction’, page 14. Tamp
then use the Razor
dose trimming
tool to trim o excess coee.
Coee tamped too lightly. Tamp between or 15–20kg of
pressure.
Espresso runs out around

Portalter not inserted
in the group head correctly.
Ensure portalter is completely
inserted and rotated until resistance
is felt.
There are coee grounds
around the lter basket rim.
Clean excess coee from the rim of
the lter basket to ensure a proper
seal in group head.
Too much coee in the lter
basket.
Lower dose of coee. Refer to
‘Dosing’, page 12.
After tamping, trim the coee dose
using the Razor
dose trimming
tool.
No steam.
Machine has not reached
operating temperature.
Allow time for the machine to reach
operating temperature.
Water tank is empty. Fill tank.
Water tank is not fully inserted
and locked into position.
Push water tank down completely
to lock into place.
Machine needs to be descaled. Perform descale cycle.
Steam wand is blocked. Refer to ‘Cleaning the Steam
Wand’, page 21.
Pulsing/pumping sound
while extracting espresso
or steaming milk.
The machine is carrying out the
normal operation of the pump.
No action required as this is the
normal operation of the machine.
Water tank is empty. Fill tank.
Water tank is not fully inserted
and locked into position.
Push water tank down completely
to lock into place.
23


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