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Troubleshooting
PROBLEM POSSIBLE CAUSES WHAT TO DO

from the group head.
No hot water.
Water tank is empty. Fill tank.
Water tank is not fully inserted
and locked into position.
Push water tank down completely
to lock into place.
Machine needs to be descaled. Perform descale cycle.
Coee is ground too nely
and/or too much coee in lter
basket and/or over tamping
and/or lter basket is blocked.
See below, ‘Espresso only drips
from the portalter spouts or not
at all’.
Espresso only drips

spouts or not at all.
Coee is ground too nely. Use slightly coarser grind.
Refer to ‘Setting the Grind Size’,
page 12 and ‘Over Extraction’,
page 14.
Too much coee in the lter
basket.
Lower dose of coee.
Refer to ‘Dosing’, page 12 and
‘Over Extraction’, page 14.
After tamping, trim the coee
doseusing the Razor
dose
trimming tool.
Coee tamped too rmly. Tamp between or 15–20kg of
pressure.
Water tank is empty. Fill tank.
Water tank is not fully inserted
and locked into position.
Push water tank down completely
to lock into place.
The lter basket may be
blocked.
Use the pin on the end of the
provided cleaning tool to unblock
the hole(s).
If the hole(s) remain blocked,
dissolve a cleaning tablet in hot
water and soak lter basket and
portalter in solution for approx.
20 minutes. Rinse thoroughly.
Machine needs to be descaled. Perform descale cycle.
Water doesn't come
through (the machine
makes loud noise).
Water tank is empty or water
level is below MIN.
Fill tank.
22


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