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Sage BES870 - the Barista Express Manual

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33
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
No ground coffee coming
from grinder.
• No coffee beans in
hopper.
Fill hopper.
• Blocked grinder chute. Clean and clear grinder
chamber and chute.
Refer to ‘Advanced Grinder
Cleaning’, page 24.
• Water / moisture in
grinder chamber
and chute.
Clean and clear grinder
chamber and chute.
Refer to ‘Advanced Grinder
Cleaning’, page 24.
Grinder does not start
when micro switch is
pressed.
• Bean Hopper safety
interlock is open
FILTER SIZE LEDs are
both flashing (hopper is
not correctly in place).
Remove hopper, check for
debris and then replace
the hopper into the correct
location.
Too much/too little
ground coffee is being
delivered to the filter
basket.
• Grind amount settings
are incorrect for
particular grind size.
Use the grind amount dial
to increase or decrease the
grind amount.
Too much/too little
espresso is being
delivered to the cup.
• Grind amount settings
and or grind size require
changing.
Reset the machine to
defaults or re-program new
coffee dose settings.
Grinder is making a loud
‘ratchet’ noise.
• Blockage or foreign
object in grinder.
Switch the grinder Off
immediately. Remove
hopper & clear blockage in
the chute. Remove Upper
Burr and clear Lower
Burr. Refer to ‘Cleaning of
Conical Burrs’ on page 24.
… 34


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