Manual Sage BEM800 - the Scraper Mixer Pro (page 9 of 26) (English)

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TROUBLESHOOTING

Motor head safety cut-off

The mixer is equipped with a motor head

safety cut-off. If the mixer head is lifted up at

any time while the mixer motor is switched

on, the safety cut-off will automatically

switch the motor off and set the mixer into

standby mode.

To restart the motor within 5 minutes, lower

the mixer head into the horizontal (closed)

position, and turn the dial away then back to

the required speed setting. This will resume

mixing and the timer will resume counting.

To restart the motor after 5 minutes or more,

lower the mixer head and turn the dial to

OFF then back to the required speed. The

timer will start from 0.

To turn the mixer off (instead of restarting),

turn the dial to OFF, and unplug from the

wall.

Electronic protection cut-off

(current overload)

The mixer is equipped with an electric

protection cut-off and will automatically

stop operating if the motor is stalled or

overloaded. This is normally a result of

excessive ingredients being processed at

one time. Should the mixer go into this

mode, the LED indicator band will ﬂash and

the error message “E1” will ﬂash on the LCD

screen and the buzzer will “beep” 3 times.

If this error occurs, turn the speed control

dial to the OFF position, switch the

appliance off at the power outlet and unplug

the cord. Remove some of the ingredients in

the mixing bowl and then restart the mixer.

Thermo protection cut-off

(temperature overload)

The mixer is equipped with a self-resetting

safety device which safeguards against

overheating the motor with excessive

loads. If overheating occurs, the mixer will

automatically activate the overheating

protection device and the motor will switch

itself off. Should the mixer go into this

mode, the LED indicator band will ﬂash and

the error message “E2” will ﬂash on the LCD

screen and the buzzer will “beep” 3 times.

If this error occurs, turn the speed control

dial to the ‘OFF’ position, switch the

appliance off at the power outlet and unplug

the cord. Wait at least 15 minutes before

restarting the mixer.

TROUBLESHOOTING

PROBLEM EASY SOLUTION

Machine will

not work when

switched ON

• Always ensure the speed control dial is in the OFF position

before start.

• The temperature overload protection (thermo cut-off) device

has not been activated automatically, allow more time for the

motor to cool down.

Cannot set the

time on the

count-down timer

• Always ensure the speed control dial is in the OFF position

before trying to set the count-down time.

Mixer suddenly

switches off during

mixing

• The mixer has been stressed by overloading or stalling. The

mixer will automatically activate the overload protection

button and the unit will switch itself off. If this happens,

switch the mixer off at the outlet and unplug it for at least 15

minutes. The overload protection device will reset, and the

mixer will be ready to use again when it powers back into

standby mode.

“E1” error message

is ﬂashing on the

count-up/down

timer display

• The mixer will automatically stop operating if the motor is

stalled. If this occurs, the ‘E1’ error message will ﬂash on the

count-up/down timer display. This is an electronic safety

feature. This is normally a result of too much ingredients

being processed at one time. Try removing some of the

ingredients from the bowl. To continue mixing, turn the speed

control dial to the off position and unplug the mixer from the

power outlet. Then plug the mixer into the power outlet and

use as normal.

“E2” error message

is ﬂashing on the

count-up/down

timer display

• This may indicate that the motor has been stressed by

overheating with excessive load. The mixer is ﬁtted with a self-

resetting safety device which safeguards against overheating

on the motor with excessive loads. If overheating occurs, the

mixer will automatically activate the overheating protection

device and the motor will switch itself off. When the

overheating protection is activated, unplug the mixer from the

power outlet for at least 15 minutes to allow the unit to cool.

Turn the speed control dial to the OFF position then plug the

mixer into the power outlet and use as normal.

Noise is heard

when scraper

beater is mixing

• When ingredients are in the mixing bowl, the scraper beater

may make a slight noise as it scrapes the sides and bottom

of the bowl. This is normal and should not cause concern. Do

not turn the mixer on with the scraper beater in place if the

mixing bowl is empty. This will cause the scraper beater to

make a loud noise as it scrapes the bowl.

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Sage BEM800 - the Scraper Mixer Pro Manual

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