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Quadra-Fire Classic Bay 1200 Pellet Manual

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23 7027-802M 04/23
With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a
problem, this troubleshooting guide will assist a qualied service person in the diagnosis of a problem and the corrective action to be
taken. This troubleshooting guide can only be used by a qualied service technician.
Symptom Possible Cause Corrective Action
Plug in appliance -
No response.
No current to outlet.
7 amp fuse defective.
#3 snap disc tripped or defective.
Control box defective.
Check circuit breaker at service panel.
Replace fuse.
Reset or replace snap disc.
Replace control box.
Call light on. No re.
No fuel in re pot.
Out of fuel.
#2 snap disc may be defective.
Vacuum switch not closing, no vacuum.
Control box defective.
Check hopper. Fill with fuel.
Replace snap disc.
Check exhaust blower is plugged in
and operating.
Check vacuum switch is plugged in.
Check vacuum hose is in good condition, clear
and connected at both ends.
Check thermocouple is in good condition and
plugged in properly.
Make sure venting system is clean.
Make sure front door is closed.
Replace control box.
Call light on. No re.
Partially burned fuel in re pot.
Fire pot clean-out plate not closed.
Fire pot is dirty (missed ignition).
Check that re pot clean-out plate is fully closed.
Clean re pot. Make sure there is no clinker
in the re pot; see Cleaning Fire pot with
Cleaning Rod & Fire pot Scraper on page 18.
Clinkers may have to be broken up with re pot
clean-out tool or other means.
Call light on. No re.
Unburned pellets in re pot.
Fire pot clean-out plate not closed.
Fire pot is dirty.
The ignition hole between the igniter bracket and re
pot is blocked.
Igniter not working.
Control box defective.
Check that re pot clean-out plate is fully closed.
Clean re pot. Make sure there is not a clinker
in the re pot. Clinkers may have to be pushed
out of re pot with re pot clean-out tool or other
means.
Scrape with solid piece of wire.
Remove ash drawer to see if igniter is glowing
red on start-up.
Check igniter wires for good connection.
Replace igniter using 1/4 inch (6mm) male /
female spade connectors.
Replace control box.
Slow or smoky start-up. Fire pot clean-out plate not closed.
Fire pot is dirty.
Excessive amount of fuel at start-up.
Dirty exhaust and/or venting system.
Check that re pot clean-out is fully closed.
Clean re pot. Make sure there is not a clinker
in the re pot. Clinkers may have to pushed out
of re pot with re pot clean-out tool or other
means.
Reduce feed rate using feed rate adjustment
control rod located inside hopper.
Check for ash build up in appliance, including
behind rear panels, rebox, heat exchanger,
exhaust blower and venting.
No call light. Appliance does
not begin start sequence.
Thermostat not set to a high enough temperature.
Snap Disc #3 tripped.
No power.
Fuse blown.
Connections at thermostat and/or appliance not
making proper contact.
Defective thermostat or thermostat wiring.
Control box defective.
Adjust thermostat above room temperature.
Reset snap disc.
Connect to power.
Replace fuse.
Check connections at thermostat and appliance.
Replace thermostat or wiring.
NOTE: To test thermostat and wiring, use
a jumper wire at the thermostat block on the
appliance to by-pass thermostat and wiring.
Replace control box.
4 4 Troubleshooting Guide
… 23 …


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