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Chapter!2:!Using!Basic!Features!
27
Changing the Way Calls are Answered
Change the way calls are answered by doing the following:
Forwarding all calls to another person.
Rejecting calls from a contact.
Diverting calls from a contact to another person.
Temporarily refusing all calls by enabling Do Not Disturb.
Forwarding All Calls to Another Person
You can set up your phone to forward all calls to another number, even if the Do Not Disturb
feature is enabled. Call forwarding is not available on shared lines.
!
!
Power Tip: Forwarding Calls on a Call-by-Call Basis
You can choose to forward a call as your phone rings. For more information on forwarding
calls on a call-by-call basis, see Forwarding Incoming Calls to Another Person.
The Polycom 400 with 8x8 Virtual Office phone offers two methods of call forwarding:
],1',%!/011!E#?(0?9',4!
<6#,%aK0-%9!/011!E#?(0?9',4!
3-%?!U'8`!3-%!&'?5A01!]CC'B%!C#?!/011!E#?(0?9',4!
8x8 recommends using online call forwarding instead of phone-based call forwarding so
your call forwarding instructions are stored online instead of on your phone. If you set your
call forwarding rules on your phone, they will not be in effect if your phone is disconnected
from an Internet connection.
!
To enable online call forwarding (Virtual Office):
Log on to your Virtual Office Online dashboard at http:// virtualoffice.8x8.com.
Select Settings then Call Forwarding, then select the My Rules tab.
Update your Call Forwarding Rules and press Save.
You can return to Virtual Office Online at any time to update your Call Forwarding Rules.
To enable call forwarding (phone based):
1 From Home view, select Forward. (You can also select Settings from Home view, and
select Features > Forward, or if your phone is idle, press Forward from Lines view.)
2 If your phone is set up with multiple lines, select the line to apply forwarding to.
3 From the Forwarding Type Select screen, select the forwarding type you want:
AlwaysTo forward all incoming calls.
No AnswerTo forward all unanswered incoming calls.
39


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