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410 Pinnacle Studio User Guide
Export problems
If errors are reported, or the application freezes or performs incorrectly
while exporting a file or disc, please check our knowledge base for
articles regarding the specific failure scenario you are experiencing.
Disc playback problems
Document ID: 384235
If you have a problem with DVDs created by Studio not playing back,
o
r appearing to be blank, the steps below should help to resolve it.
Other kinds of playback problems may be addressed elsewhere in the
k
nowledge base.
If the video on your disc plays back, but the sound does not, read
document 2
22577, Discs burned with Studio have no sound.
If only a portion of your disc project appears on the DVD, or if
recent changes a
re missing, try document 219785, DVD created
with Studio is missing part of the project.
If your DVD does not play back, or appears blank:
1 Check the disc for cleanliness. Ensure that there are no obvious
smudges or scratches on the disc surface. If the disc is dirty, clean
it with a soft cloth (don’t use a paper towel) by wiping the DVD
radially from the center to the outside edge, not in a circular
motion.
2 Insert the disc into a DVD drive on the computer and verify that it
co
ntains file-system folders.
• Double-click My Computer or This PC.
• Right-click the DVD drive and choose Explore.
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