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Appendix A: Troubleshooting 409
Explorer, then the OS has a problem. Frequent random crashes are
another common sign of a corrupt Windows installation.
Case 2: Studio crashes after a user action
If Pinnacle Studio crashes, or tends to crash, when you click on some
particular tab or button, start by trying all of the steps in Case 1 above.
Such a problem usually means that Studio is not installed properly or
has become corrupt, so uninstalling Studio, then reinstalling it, and
then patching the latest version should correct the situation.
To try to determine if the failure is specific to a par
ticular project, create
a test project and add a few scenes to the timeline from the sample
video. Then click on the tab or button that seems to cause the failure.
If this test project does not crash, it may mean that the problem is with
the actual project you are working on rather than with Studio or your
system. If the test project does fail, please contact support and provide
us with the details on the exact failure mode. We will try to recreate
the problem.
Case 3: Studio crashes repeatably
If Studio crashes when you performing some specific procedure or
combination of steps, start by trying the troubleshooting steps given
above for Case 1, since this is just a more complicated version of Case
2. It is often very difficult to pin down the exact sequence of steps that
results in a failure. A simple test project using the sample video, as
noted above, will be a big help first in your own investigations, and
second to help achieve a fast resolution if support is required.
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