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408 Pinnacle Studio User Guide
Check for corrupt media
If the instability seems to occur when you manipulate certain audio or
video clips, you should recapture or import the audio or video. If the
media were imported and created by another application, you should
capture with Studio and create a test project. While Studio works with
many video formats, the clip you have may be corrupt or in an
uncommon variant format. If you have a wav or mp3 files that seems
to be problematic, convert the file to the other format and then import
the file.
Reinstall Windows
This is quite a drastic step, but if the steps to this point have not
helped, Windows itself may be corrupt. The heavy processing demands
made on your system by a multimedia authoring tool like
Pinnacle Studio can reveal instabilities that might not show up with
ordinary applications. On
e way to help determine if your Windows
install is part of the problem is to run the Microsoft system information
tool. This tool keeps track of when Windows crashes.
To use the system information tool:
1 In the Windows Run dialog box (Windows key + R), type
Msinfo32 in the search window. Press Enter to bring up the
System Information window.
2Expand the Software environment category on the left side of the
wind
ow.
3 Click on Windows error reporting.
If the Windows Error Reporting window has many entries, it could be
a
n indication that the OS is unstable or that the computer has a
hardware issue. Inspecting the entries may show what caused the
crash. If most of the crashes involve system software like Window
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