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Pet-Mate Cat-Mate Elite 355 Cat flap Manual

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13.2 Cat’s microchip will not program
• Your cat’s microchip might be faulty or poorly positioned. Contact Pet Mate
Customer Services or fit a Cat Mate I.D. Disc.
13.3 Flap does not open in response to programmed microchip or I.D. Disc
• Check the cat's microchip or I.D. disc operates the lock when the cat's head is
pushed gently against the flap as shown in Fig. 6.
• If fitted in UPVC / metal door, ensure correct cut out size has been made (See
Section 4.2).
• When fitted to UPVC / metal door check the unit has been retuned by removing
batteries for a minimum of 2 minutes.
• Check '4 WAY' lock is programmed to permit access in the chosen direction
(See Section 8).
• Ensure a timed lock is not activated, (evident by flashing '4 WAY' lock setting).
If required, cancel the timed lock (See Sections 8.4.12 to 8.4.14).
• The high security mode may have been activated (denoted by 'Eon' on the
display). Do not move the flap until 'Eon' disappears.
• Check batteries are correctly orientated (Fig. 3) and the low battery indicator
( 3 , Fig.1) does not show.
• If using an I.D. Disc, check it is correctly fitted to cat's collar (Fig. 7).
• If possible, try operation with another programmed I.D. Disc / microchip to
ascertain if there is a fault with a particular I.D. Disc / microchip.
• Check that the cat flap is mounted at correct height (See Section 4).
• If all else fails, remove batteries and wait a minimum of 5 minutes. Refit
batteries and then perform a 'FACTORY RESET' (See Section 11).
13.4 Flap has not fully closed
• Check that the cat flap frame is not overtightened with the 2 fixing screws. Try
loosening screws slightly.
• Very occasionally this will be due to an unusal event in which the electronics
will normally self correct within 30 minutes. If problem persists remove batteries
for 30 minutes before replacing when correct lock action should be resumed.
13.5 Difficulty in setting required functions/times
• Buttons need to be pressed firmly.
• Remember to press the 'PROG' button after making any change to save the
setting.
13.6 Display locks up
• Remove batteries for 5 minutes, then replace.
• If the display is still locked perform a 'FACTORY RESET' (See Section 11).
13.7 Flap does not lock
• Check flap not in 'TRAINING MODE' (slowly flashing arrows).
• Wait 30 minutes for self correction.
10. Reprogramming a Microchipped Cat or I.D Disc
10.1 Press the 'PROG' button for 5 seconds, the next unused Cat number will flash
and there will be lines moving around the first 'TWO ZEROS'.
10.2 Press the '+' button to select the appropriate Cat number you wish to reprogram
or select the next available Cat number. (A 'P' next to the Cat number indicates
that it has already been programmed, although you may reprogram as follows).
10.3 To program your cat's microchip, encourage your cat to slowly pass through the
tunnel by holding the flap open as shown in Fig. 4. Alternatively, to program a
replacement I.D. Disc, place the front of the I.D. Disc in the tunnel opening
(Fig. 5).
10.4 When programmed, the 'TWO ZEROS' will disappear and 'Pr' will flash.
10.5 Press the 'PROG' button to save the setting.
For additional cats, up to a maximum of 9, repeat steps 10.1 to 10.5.
11. Factory Reset
To reset the cat flap back to the setting when you first bought it, press and hold the '+'
button for about 30 seconds until all symbols show on LCD. After a period of self
checking, the 'IN & OUT' symbol will be all that is visible on the LCD display. This
procedure will erase all I.D. Disc(s) / microchip(s) and all other settings. You will then
need to re-program the I.D. Disc(s) / microchip(s) (See Section 3).
12. High Security Mode
This cat flap is supplied with high security mode disabled as this makes it easy for
your cat to get used to its new flap. In this mode the flap has the quickest possible
response time to the cat’s microchip.
Once the cat has become accustomed to using the cat flap it is recommended that
high security mode is enabled. This gives improved security against entrance by
raccoons and persistent neighbourhood cats and longer battery life.
You can switch the flap to high security mode ('Eon') as follows:
12.1 Press and hold 'PROG' button and within 3 seconds briefly press the '+' button.
When the display shows 'EOFF' or 'Eon' release the 'PROG' button.
12.2 You may toggle between 'EOFF' and 'Eon' by pressing the '4 WAY' button. Press
'PROG' to save the desired setting.
13. Troubleshooting
13.1 Cat will not use the flap
It may take time for timid cats to learn how to use the cat flap - even if they have
used another cat flap before.
• First try using 'TRAINING MODE' (See Section 5).
• Check the high security mode is disabled so your cat will find it easier to use
the flap (See Section 12). 12 13
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