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Useful Information
65
Helpline Tel. No.: U.K. 0844 844 3898 Ireland 01289 8333
Caller ID
SMS (Short Message Service)
Problem Cause/solution
Caller information is
not displayed.
L You must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.
L If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the
wall jack.
L If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit
and the telephone line jack. Contact your DSL/ADSL
provider for details.
L Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
Caller information is
slow to display.
L Depending on your service provider/telephone
company, the unit may display the caller’s information
at the 2nd ring or later.
L Move closer to the base unit.
Time on the unit has
shifted.
L Incorrect time information from incoming Caller ID
changes the time. Set the time adjustment to Manual
(off) (page 26).
Problem Cause/solution
The SMS message
centre number is
logged in the caller list
and the message is
not received.
L Someone tried to send you a message while SMS is
turned off. Turn it on (page 41).
I cannot send or
receive SMS
messages.
L You have not subscribed to the appropriate service.
Contact your service provider/telephone company.
L The SMS message centre number(s) are not stored or
are incorrect. Store the correct numbers (page 41).
L Message transmission was interrupted. Wait until the
message has been sent before using other telephone
functions.
L If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit
and the telephone line jack. Contact your DSL/ADSL
provider for details.
FD is displayed. L The unit could not connect to the SMS message centre.
Confirm that the correct SMS message centre numbers
are stored. Confirm that SMS is turned on (page 41).
TG862xE(e).book Page 65 Thursday, March 17, 2011 11:40 AM
65


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