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Problem Cause and Solution
The maximum bandwidth
changes during a video
conference call.
The
maximum bandwidth during a video conference call adjusts to that
of the party that has set the lowest bandwidth for the maximum
bandwidth setting among all participating parties.
If there is a problem with your communication lines, contact your dealer.
The computer or sub video
camera’s video is not
displayed.
Cables or cords may not be connected properly.
Make sure all connections to the unit are correct
(Page 78, Page 84).
On the Home screen, press [PC] or [Camera Sub] and then check the
computer’s screen or sub video camera’s image (Page 78, Page 84).
The computer’s display resolution or refresh rate is incompatible with
the unit.
Set your computer’s resolution and refresh rate to a setting compatible
with the unit (Page 78).
It takes a long time to display
a
clear image when displaying
a still image from the sub
video camera.
Sending a still image requires time. Packet loss is occurring.
Change the "Still image quality" setting to "HD" (Page 100).
Audio
Problem Cause and Solution
The other party cannot hear
your voice.
The microphone cable is not properly connected.
Check
that the microphone is properly connected to the unit (Page 22).
Perform self diagnosis, and check the performance of the microphones
that are connected to the unit (Page 109).
The microphone is muted.
Press [MIC Mute] on the remote control, or press the MIC Mute button
on the Boundary Microphone to unmute the microphone (Page 74).
"Default MIC Mute set" is set to "ON".
The microphones are muted at the start of a received video conference
call. Confirm the settings (Page 100).
The microphone is being obstructed.
During the video conference call, do not block the microphone with your
hand or other object.
You are too far from a microphone.
Speak close to a microphone.
More than 5 Digital Boundary Microphones are connected in cascade.
Connect no more than 4 Digital Boundary Microphones at a time.
A headset is connected.
When a headset is connected, audio input from Boundary Microphones
is disabled. To use the Boundary Microphones, disconnect the headset.
There may be a problem with your communication lines.
Contact your dealer.
Document Version 2013-09 User Manual 157
Additional Information
157


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