629274

NetworX NX-595E IP Communication Module Manual

28
Zoom out
Zoom in
Previous page
1/36
Next page
28 © 2015 UTC Fire & Security Americas Corporation, Inc. All rights reserved.
Troubleshooting
• NX-595E may not work on a corporate network due to firewalls, proxy servers,
and other security settings. Connect it to a network port that can provide direct
access to the internet.
• Check that other devices on the same network can connect to the internet, if
they are working then confirm all access codes are correct (serial number, Web
Access Passcode, username and PIN)
FAQ - Frequently Asked Questions
1. What if I cannot connect to NX-595E with my computer?
a. Check that the router has DHCP enabled. .
b. Check that an IP address has been allocated in Location 21 of the NX-595E
via the keypad. If it is 0.0.0.0 then DHCP is not working correctly. You may
have to assign the NX-595E a static IP address in Location 21 if the network
router does not have DHCP enabled. Make sure that the router is on the
same subnet as your computer and that the IP address is not used by
another device.
c. While the NX-595E is in program mode: On a windows computer, click Run,
type cmd to bring up a command line prompt. Type ping [ip address] then hit
Enter. If there is an error you will see 100% packet loss or "Request timed
out" responses, check your network and wiring and try again. If you see a
“reply from” the IP address then your computer is communicating with the
NX-595E.
2. I’m not receiving any emails
a. Perform testing using a standard user PIN, the installer account by default
does not send all reports.
b. Check that the emails are not being captured in your SPAM folder or blocked
by a firewall.
c. Check that the email address is entered correct in Email Reporting settings
(logged in as Master user).
d. Check that the event is checked in Email Reporting settings (logged in as
Master user).
e. Check that you are receiving other emails.
f. Check that the relevant reporting options are enabled in the panel
programming.
g. Try using the UltraSync app to verify your system is connecting to the
servers.
… 28 …


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for NetworX NX-595E IP Communication Module at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of NetworX NX-595E IP Communication Module in the language / languages: English as an attachment in your email.

The manual is 0,91 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info