Manual Netgear XAV5004 Powerline AV 500 Adapter (page 23 of 28) (English)

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Chapter 3. Troubleshooting | 23

XAV5004 Powerline AV 500 Adapter User Manual

Problems after Changing the Network Encryption Key

If your Powerline devices stop communicating after you have used the NETGEAR XAV5004

Powerline Utility, it is probably because the encryption key is not the same for every

Powerline device on your Powerline network. To fix this problem:

1. Make sure all Powerline devices are plugged in.

2. Use the Powerline utility to set the encryption key for all remote Powerline devices (the ones

that are not directly connected to the computer that you are using).

3. Use the Powerline utility to set the encryption key for the local Powerline device (the one that

is connected to the computer you are using).

Ethernet LED is not

blinking.

There is no data traffic. Make sure that:

• Your router and modem are switched on and that the Ethernet cable that

came in the box is connected to the Powerline adapter port and a router LAN

port.

• The PC connected directly to the router can access the Internet.

Problem using the reset

or Security button.

The Factory Reset and Security buttons are located on the back panel of the

Powerline adapter.

• Pressing the Factory Reset button longer than 2 seconds will not reset the

device.

• Pressing the Security button longer than 2 seconds will not activate security.

Table 1.

Problem Recommendation

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