608713
22
Zoom out
Zoom in
Previous page
1/28
Next page
22 | Chapter 3. Troubleshooting
XAV5004 Powerline AV 500 Adapter User Manual
Verify that the wall socket is live. To do this, disconnect the Powerline adapter and plug in
another electrical product, such as a lamp or a hair dryer.
If the Power LED still does not come on, and you have confirmed the power outlet is live, you
have a hardware problem and should contact technical support.
Powerline LED Not On
If the power light is on but the Powerline light is not, check the following:
Make sure that power is being provided to more than one Powerline device. Another
Powerline device must be installed for successful communication across the Powerline.
Verify that the network password is the same on all devices in the Powerline network.
Ethernet LED is Off
Make sure that the Ethernet cable is plugged in properly at both ends.
Be sure that you are using the correct cable on the router that the first Powerline adapter
is connected to. When connecting the router’s Internet port to a cable or DSL modem,
use the cable that was supplied with the cable or DSL modem. This cable could be a
standard straight-through Ethernet cable or an Ethernet crossover cable.
On the attached Ethernet device or network adapter card, check that the Link LED is on.
Troubleshooting Tips
The following table lists problems and recommendations.
Table 1.
Problem Recommendation
Power LED is off. Make sure that power is supplied to the electrical outlet, and the Powerline
device is not plugged into an extension cord, power strip, or surge protector.
Powerline LED is off. The devices cannot find each other. Make sure that the Powerline devices are
plugged into outlets with power, and that they use the same network encryption
key.
• If you did not change the network encryption key, move the Powerline device
to a closer location.
• If the problem occurred after you changed the network encryption key using
the XAV5004 Powerline Utility, press the Factory Reset button to return the
Powerline adapters to their default settings. If this fixes the problem, see
Set
Encryption Keys on page 15.
22


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Netgear XAV5004 Powerline AV 500 Adapter at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Netgear XAV5004 Powerline AV 500 Adapter in the language / languages: English as an attachment in your email.

The manual is 0,68 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Netgear XAV5004 Powerline AV 500 Adapter

Netgear XAV5004 Powerline AV 500 Adapter Installation Guide - English - 2 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info