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Netgear XAV5004 Powerline AV 500 Adapter Manual

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Chapter 3. Troubleshooting | 21
3
3. Troubleshooting
This chapter provides information about troubleshooting your XAV5004 Powerline AV 500
Adapter.
Product Registration, Support, and Documentation
Thank you for selecting NETGEAR products.
After installing your device, locate the serial number on the label of your product and use it to
register your product at http://www.netgear.com/register. Registration is required before you
can use our telephone support service. Registration via our website is strongly
recommended.
Product updates and Web support are always available at: http://support.netgear.com.
When the Powerline adapter is connected to the Internet, click the Knowledge Base or the
Documentation link under the Web Support menu to view support information or the
documentation for the Powerline adapter.
Basic Functioning
After you turn on power to the XAV5004 devices, the following sequence of events should
occur:
1. When power is first applied, verify that the Power light is on.
2. After approximately 10 seconds, verify that:
a. The power LED is solid green.
b. The Powerline LED is lit.
c. The Ethernet LED on the Powerline AV 500 Adapter lights or blinks.
If any of these conditions does not occur, refer to the appropriate following section.
Power LED Not On
Make sure that, if power to the AC power outlet is controlled by a wall switch, the wall switch
is in the on position.
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