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Troubleshooting
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Universal Dual Band WiFi Extender – Desktop/Wallplug
Joining WiFi Networks
To join a WiFi network you have to know its network name (also called the SSID) so that you
can select it. If the network is secure, you have to know the passphrase or wireless key. If the
extender does not connect to the network that you selected, the following message displays:
Connection was not established to the selected network.
If this happens, it could be for one of these reasons:
The network name, passphrase, or key might have been typed incorrectly. Click Cancel,
use the Smart Wizard to select the network from the list, and retype the passphrase or
key. This is case-sensitive. PASSWORD25 is not the same as Password25 or
password25. See
Use NETGEAR Genie to Set Up the Extender on page 11.
If the Smart Wizard does not find your wireless network (it is not displayed in the Select
Existing Network screen), check to see if your wireless network is still up and running.
Make sure that the router is turned on. If possible, move the extender closer to the router
and click Try Again.
If the extender Link Rate LED is red, this indicates a poor wireless connection. The best
connection is established when there is a clear line of sight between the extender and the
router you are connecting to. Make sure that there are no physical obstacles between the
extender and the router, and try to move the extender closer to the router.
If you use the Smart Wizard, and the extender cannot connect to the router or cannot get an
IP address from the router, it displays the following message:
You are not able to connect to the Internet. Click Continue to run through set up again to
connect to your network.
If you click Continue, the Smart Wizard starts again (see Use NETGEAR Genie to Set Up
the Extender on page 11). If you click Exit, the Status screen displays with menu selections
on the left (see Log In to the Extender on page 10).
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