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Troubleshooting
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Universal Dual Band WiFi Extender – Desktop/Wallplug
6 I have completed the Installation Wizard, but my wireless devices cannot get the IP address
from the extender. What should I do?
Make sure that the passphrase you entered on your wireless device is correct, and power
cycle t
he extender and your router. If your device is still not able to get the IP address:
a Move the e
xtender closer to your router, and move your wireless device closer to the
extender.
b. Disable the wire
less interface and enable it again to see if your wireless device can
get the IP address.
c. I
f your router has a MAC filter (wireless access control), disable it and follow the
FAQ to add the device’s MAC address to your router.
Connecting to http://www.mywifiext.net
If you have trouble connecting, try to locate the source of the problem:
For he
lp with passwords, see Log In to the Extender on page 10.
If your browser displays an erro
r page, make sure that you include http:// when you type
this URL in the address field of your Internet browser. If you leave it out, you might not be
able to connect.
The e
xtender LEDs can help you tell if the extender is correctly set up and working as it
should.
- T
he best performance is delivered when Link Rate LED or and the
Wireless Device to Extender LED
are green.
- A workable perfo
rmance is delivered when the Link Rate LED LED or is
amber and the Wireless Device to Extender LED
is green.
If you cannot get a wireless connection working, you can use an Ethernet cable to
conne
ct your computer to the extender. See Connect a Computer to the Extender with an
Ethernet Cable on
page 9.
35


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