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Troubleshooting
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Universal Dual Band WiFi Extender – Desktop/Wallplug
Frequently Asked Questions
1 NETGEAR genie keeps asking me for my wireless password, and I am sure I have
entered the correct wireless password. What can I do?
It is likely that the extender is placed at the borde
rline of the range covered by the router.
To resolve this, follow the instructions in Positioning Your Extender on
page 8. If you are
using WEP security, make sure that you are typing the wireless key in the correct field.
2 I conne
cted to NETGEAR_EXT and launched a browser. Why am I unable to see
NETGEAR genie?
First, make sure that your computer is set
up to use DHCP (most are). Second, make
sure that the Wireless Device to Extender LED is solid green and you have a valid IP
address. Finally, relaunch the browser, and enter www.mywifiext.net.
3 Will the
extender work if I connect it to the router with an Ethernet cable?
No. The extender is designed to connect wirelessly to the router.
4 I have ena
bled a wireless MAC filter (wireless access control – ACL) on my router. What
should I do when installing the extender?
The wireless device MAC address is translated to another MAC address when the
wireless device connect
s to the extender. If your router MAC filter is enabled, the wireless
device will not be able to get the IP address from the extender. To allow this wireless
device to access the Internet, you must add the translated MAC address into the router.
To get the translated MAC address:
a Disa
ble the MAC filter on your router.
b. Power on the
extender and connect all of your wireless devices to the extender.
c. Make su
re that the Link Rate LED remains lit.
d. Log in to yo
ur router and check the attached devices on the Attached Devices
screen. Add any MAC addresses that begin with 02:0F:B5 into your router’s MAC
filter table.
5 My router security is WEP, and I entered the wrong passphrase or security key on the
extender. I cannot access the extender any more. What can I do?
The extender cannot check to see if the WEP
passphrase is correct. If you entered the
wrong passphrase, your wireless device is not able to get the IP address from the
extender. You must reset the extender to the factory defaults to get the IP address back.
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