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Insight LED Is Off
If the LAN port of the access point is connected to a PoE switch or non-PoE switch and the LAN LED lights
amber or green but the Insight LED is off, the access point functions either in the PC Web-browser mode
or in the NETGEAR Insight App mode but is not connected to the Insight cloud-based management platform.
If the access point functions in the PC Web-browser mode, the Insight LED is off. This is normal LED
behavior.
If the access point functions in the NETGEAR Insight App mode but the Insight LED is off, do the following:
1. Verify that the management mode of the access point is indeed the NETGEAR Insight App mode.
For more information, see Change the Management Mode to NETGEAR Insight App or PC Web-Browser
on page 97.
2. Make sure that the cable connections between the access point and your network are good.
3. Make sure that the access point is connected to the Internet and that the Internet connection is good.
4. Make sure that the access point is running the latest firmware version.
For more information, see Manage the Firmware of the Access Point on page 103.
5. Restart the access point and wait five minutes to see if the Insight LED lights solid blue.
If you use a power adapter with the access point, disconnect and reconnect the power adapter and wait
five minutes to see if the Insight LED lights solid blue.
6. Use the Reset button to return the access point to its factory default settings.
For more information, see Use the Reset Button on page 110.
If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware
problem, contact technical support at netgear.com/support.
2.4G or 5G WLAN LED Is Off
If the 2.4G WLAN LED or 5G WLAN LED is off, do the following:
Check to see if a radio is disabled (see Turn a Radio On or Off on page 51). By default, both radios are
enabled and the WLAN LEDs light solid green or solid blue or blink blue.
If you are using a Power over Ethernet (PoE) connection, make sure that the PoE switch is providing
sufficient power to the access point. Insufficient PoE power can affect the radios. Also see Power LED
Is Alternating Green and Amber on page 137.
If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware
problem, contact technical support at netgear.com/support.
LAN LED Is Off While a Switch Is Connected
When a PoE switch or non-PoE switch is connected to the LAN port of the access point, the LAN LED lights
amber or green, depending on the speed of the connection.
If the LAN LED remains off, a hardware connection problem might be occurring. Check these items:
Diagnostics and Troubleshooting
138
Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual
138


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