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If you cannot connect over an Ethernet cable to the access point, try the following:
Make sure that the Ethernet cables are securely plugged in.
Make sure that your network includes a DHCP server that can issue an IP address to the access point
or, if your access point requires a fixed (static) IP address, that the IP address and subnet are correct.
Troubleshoot With the LEDs
When you turn on the power, the LEDs light as described here:
1. The Power LED lights solid amber. After about one minute, the Power LED turns solid green, indicating
that the startup procedure is complete and the access point is ready.
2. When the startup procedure is complete, verify the following:
The Activity LED lights solid blue.
The 2.4G WLAN LED, 5G WLAN LED, or both LEDs light solid green or solid blue or blink blue
(unless one or both WiFi radios are turned off).
If a LAN device is connected to the LAN port, the LAN LED lights solid amber or solid green.
You can use the LEDs for troubleshooting. For more information, see the following sections:
Power LED Is Off on page 136
Power LED Remains Solid Amber on page 137
Power LED Is Blinking Amber Continuously on page 137
Power LED Is Alternating Green and Amber on page 137
Insight LED Is Off on page 138
2.4G or 5G WLAN LED Is Off on page 138
LAN LED Is Off While a Switch Is Connected on page 138
Power LED Is Off
If you use a Power over Ethernet (PoE) connection and the Power LED and other LEDs are off when the
Ethernet cables are connected, do the following:
Make sure that the Ethernet cable between the access point and the PoE switch is correctly connected
at both ends.
Make sure that the other end of the Ethernet cable is plugged into a PoE port (not a non-PoE port) on
a PoE switch (not a non-PoE switch) that is receiving power.
Make sure that the PoE power budget of the PoE switch is not oversubscribed and that the PoE switch
is capable of delivering PoE power to the access point. Also see Power LED Is Alternating Green and
Amber on page 137.
Diagnostics and Troubleshooting
136
Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual
136


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