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created by: Pro. Q.C. Systems Design Limited
ENGLISH
APP I am not able to nd
the iOS application in
the
App Store
SM.
This is a known issue for some
users using iOS version 6.0.1.
Please use the following link on
your iPad browser to download
the application:
https://itunes.apple.com/us/
app/monitor-everywhere/
id577753318?mt=8&uo=4
General Which platforms
are supported
for accessing my
camera?
Windows
®
XP SP3 or above
Mac iOS version 10.7 or above
Internet Explorer
®
version 8.0
or above
Firefox
®
version 11.0 or above
Chrome
version 18.0 or above
Safari
®
version 5.1 or above
Java
version 7 or above
Android
version 2.3.6 or above
iPhone
®
/iPad
®
iOS version 4.3
or above
General I do not hear the
sound when I am
accessing a remote
camera.
You can tap on the speaker
icon in the video stream screen
to hear audio. By default the
audio is not ON when you are
accessing a remote camera.
General What is the meaning
of “Local Camera”
and “Remote
Camera”?
When you are accessing your
camera from the same wireless
network (Home) in which it is
congured, it is a local camera.
When you are accessing your
camera away from your home
it is a remote camera. You may
be using 3G or Wi-Fi connection
outside of your home.
Help
36
Help 37
Connectivity
Issues
I am not able to
access my camera.
Please check if the camera is
within Wi-Fi range. If the LED
on your camera is slow blinking,
please try to move the camera
closer to the router for better Wi-
Fi range and try again.
Setting Up During setup on
device for Android
and iOS, during
the last step I am
not able to nd my
camera and the setup
fails.
Please reset the camera to setup
mode and try again. Press and
hold the RESET button on the
bottom of the camera untill you
hear a long beep. Wait for a
minute for the camera to restart.
The camera LED is blinking
fast, indicating that it is in setup
mode. Now restart the setup
from your Smartphone again.
Connectivity
Issues
Even though I am
accessing my camera
from the same Wi-Fi
network, I still nd
my camera is shown
as remote. I can
only access it for 5
minutes at a time.
Please check your wireless
router settings. In routers like
Buffalo there is an option called
Wireless Isolation. Please
disable this option.
Camera When I try to view
the camera, I get a
prompt for camera
rmware upgrade.
What should I do?
Please upgrade your rmware.
This takes around 5 minutes. We
push upgrades from time to time
to improve the camera features.
BLINK1_USA_V3_2013_04_18.indd 36-37 18/4/13 2:09 PM
19


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