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created by: Pro. Q.C. Systems Design Limited
ENGLISH
Category Problem
Description / Error
Solution
Account I am unable to
login even after
registration.
Please check your user name
and password.
Account I receive an error
message saying:
“Email ID is not
registered”.
Please ensure that you have
registered with us. Tap Create
Account to create an account to
be able to use the Wi-Fi
®
Baby
Monitor Unit.
Account What do I do if I
forgot my password ?
Click on the “Forgot Password”
link on the
www.monitoreverywhere.com
website OR your Android
or
iOS application. We will send a
new
password to your registered
e-mail ID.
Account I am unable to
receive a new
password although
I have used the
“Forgot password”
option.
1. The e-mail might have been
sent to your Junk Mail Folder.
Please check your Junk Mail
Folder.
2.
There might be a delay in
getting your e-mail. Please
wait for a while and check
again.
Connectivity
Issues
I get a message:
“W
e are having
problems to access
your camera
currently. This could
be because of the
internet connection.
Please try in a while
again”.
1.
Please try again in a few
minutes.
This could be
because of any issue with your
internet connection.
2.
If the problem remains, please
restart your camera to check if
this xes the problem.
3.
Please restart your Wireless
Router
.
Help
32
Help 33
6. Help
Noise interference
To avoid background noise or echoes, ensure that there is
enough distance between your device and the Wi-Fi
®
Camera
Unit.
Use of other 2.4 GHz products, such as Bluetooth
®
systems or
microwave ovens, may cause interference with this product.
Keep the Wi-Fi
®
Camera Unit at least 5ft away from these
types of products, or turn them off if they appear to be causing
interference.
Lost connection
Check your Wi-Fi settings. If necessary reconnect your Wi-Fi.
Ensure the Wi-Fi
®
Camera Unit is switched ON. Wait a few
minutes to make the connection with the Wi-Fi system.
If you forgot your password
If you do not remember your password, tap Forgot password
and submit your e-mail address. A new password will be sent to
your e-mail address immediately.
BLINK1_USA_V3_2013_04_18.indd 32-33 18/4/13 2:09 PM
17


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