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Help
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Help 39
General I am not able to
access my cameras
on Internet Explorer
®
.
I am using Internet
Explorer
®
version 6
OR version 7.
You need to be on Internet
Explorer
®
version 8.0 or above.
Please upgrade your browser.
You can also use Google
Chrome
to access.
Setting Up When I am using an
iOS device to setup
the camera for rst
time use, in the step
where I try to connect
to Camera-XXXXXX
in the Wi-Fi settings,
I get an error saying
“Cannot connect to
Camera-=XXXXXX”.
This is a known issue for some
iOS users. Please try to connect
again. This time you should be
able to connect.
General How do I nd
information which
version of APP I am
running?
When you are viewing your
camera, you can tap on the
GEAR icon to go to the camera
settings page. Select the
Information option to view the
APP and Camera versions.
Features What does the
message
“PAN TILT disabled
because of network
speed” mean ?
When your network speed is low,
the PAN and TILT is disabled.
You can see the message on
the application screen when this
occurs.
General I am having
problems to access
my cameras from
Internet Explorer.
What should I do ?
The following links take you to
the troubleshooting guide for
Internet Explorer related issues.
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?nojavaie
https://monitoreverywhere.
com/BMS/troubleshoot.
jsp?javadisabledie
General I am having problems
to access my
cameras from Google
Chrome
. What
should I do ?
The following links take you to
the troubleshooting guide for
Google Chrome
related issues.
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?nojavach
https://monitoreverywhere.
com/BMS/troubleshoot.
jsp?javadisabledch
General I am having problems
to access my
cameras from Safari
on Mac
®
. What
should I do ?
The following links take you to
the troubleshooting guide for
Safari on Mac
®
.
https://monitoreverywhere.
com/BMS/troubleshoot.
jsp?javadisabledsf
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?nojavasf
BLINK1_USA_V3_2013_04_18.indd 38-39 18/4/13 2:09 PM
20


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