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Problem solving guide
55
Problem Cause and remedy
Hygiene info: run a
programme at min.
75 °C or the “Clean
machine” pro-
gramme
When washing, a wash programme using a temperat-
ure above 60°C has not been run for a long time.
Turn the programme selector toFurther pro-
grammes/.
Touch the sensor controls until Maintenance ap-
pears in the display.
Touch the OKsensor control.
The following appears in the display: Clean machine
Touch the OKsensor control.
Run the Clean machine programme using Miele ma-
chine cleaner or a universal powder detergent.
This will clean the washing machine and prevent a
build-up of bacteria and odours.
Align the washing
machine
The Pre-ironingextra option which runs at the end of
the programme could not be carried out properly.
Check whether the washing machine is aligned cor-
rectly (see “Installation – Levelling the machine”).
Check whether the maximum drain height of 1m has
been exceeded.
If the fault message appears again, contact the Miele
Customer Service Department. The washing machine
can still be used, but without the Pre-ironing extra
option.
The messages will appear at the end of the programme and when the washing ma-
chine is switched on and need to be confirmed with the OKsensor control.
Messages or faults with the TwinDos system
Problem Cause and remedy
 is almost empty.
Only a few more pro-
grammes are pos-
sible
The detergent in the cartridge is running low. There is
sufficient left for approx. 4to 8wash programmes.
Order a new cartridge.
TwinDos  is
empty. Check wash
results
The cartridge is empty.
Replace the cartridge.
Check if the laundry is clean. There may not have
been enough detergent.
If there was not enough detergent, wash the laundry
again.
55


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