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Problem solving guide
53
Many malfunctions and faults that can occur in daily operation can be easily
remedied. You can save time and money in many cases, as you do not need to call
the Miele Customer Service Department.
Information to help you rectify faults yourself can be found at www.miele.com/ser-
vice.
The following tables are designed to help you to find the cause of a malfunction or a
fault and to resolve it.
Some of the messages in the display are more than one line long. Touch the or
sensor to read them in full.
The programme does not start
Problem Cause and remedy
The control panel re-
mains dark.
There is no power to the machine.
Check whether the mains plug is plugged in and
switched on.
Check whether the fuse or circuit breaker has
tripped.
The washing machine has switched off automatically
to save energy.
Switch the washing machine on again by turning the
programme selector.
The display prompts you
to enter a code.
Access via a code has been activated.
Enter the code and confirm the entry. Deactivate the
code if you do not wish this message to appear in
the display the next time the machine is switched
on.
The following appears in
the display:
 Service Door lock
fault F34
The door is not closed properly. The door lock could
not engage.
Close the door again.
Start the programme again.
If the fault message appears again, contact the
Miele Customer Service Department.
Fault message after a programme has been interrupted.
Problem Cause and remedy
Drainage See  The drain is blocked or restricted.
The drain hose has been fixed too high.
Clean the drain filter and the drain pump.
The maximum drain height is 1m.
53


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