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Message What could be wrong What to do
“Pump weak signal”
This means the pump is not
communicating with the MiniMed
Connect uploader. Possible causes
are:
1Pump is off or needs a new
battery.
2Uploader and pump are outside
the 6 feet of each other.
3RF wireless interference
4“Communication” feature within
MiniMed Connect app disabled.
5The app may have a hard time
receiving data from the
uploader while uploading data
to CareLink.
Try the following:
1Check the pump and see the
pump user guide to replace the
battery.
2Ensure the uploader and pump
are kept within 6 feet of each
other and wait five minutes.
3Move away from devices that
may affect RF wireless
communication.
4Check the Connect Devices
screen in the MiniMed Connect
app and ensure that the
communication features is
enabled.
5On the MiniMed Connect app
navigate to “Sync to CareLink”
menu to view the “Upload Now”
status. “Upload Now” will
indicate if the upload process is
completed. Wait until the
upload completes.
“Sensor weak signal
1The pump and the sensor may
be out of range from each other.
2The sensor is turned off or no
longer working.
3Unknown sensor status because
pump is out of range.
4The app may have a hard time
receiving data from the
uploader while uploading data
to CareLink.
Refer to the pump or sensor user
guide for items 1, 2, and 3.
For item 4, on the MiniMed Connect
app navigate to “Sync to CareLink”
menu to view the “Upload Now”
status. “Upload Now” will indicate if
the upload process is completed.
Wait until the upload completes.
CareLink reports do not show recent
information from the last few days.
CareLink Connect is not receiving
data from MiniMed Connect.
1Note that MiniMed Connect has
been in use for less than 24
hours, the data history for
report generation may not have
been uploaded yet.
Try the following:
1On the MiniMed Connect app,
from the Menu screen, tap Sync
to CareLink. Tap the switch to
turn green. You also can
perform a manual upload to
CareLink to upload your history.
2Return to an area where you
receive Internet connectivity via
your cellular provider or a
wireless connection. You also
can perform a manual upload to
CareLink to upload your history.
Make sure you are using the correct
CareLink username and password.
CareLink Connect User Guide Troubleshooting 27
33


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