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Medtronic CARELINK CONNECT APP Manual

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*See the pump or sensor user guide for more information.
Common Troubleshooting
If you encounter an error, follow the steps in the table below. If you are unable to resolve an issue
after following the steps in the table below, force close the app and then relaunch. If you still
encounter an issue, restart your mobile device and relaunch the app.
Message What could be wrong What to do
CareLink
“Info unavailable”.
CareLink Connect is not receiving
data from MiniMed Connect.
Possible causes are:
1Sync to CareLink is disabled in
the MiniMed Connect app.
2You have no Internet
connection or cellular
connectivity.
3The MiniMed Connect user has
entered an incorrect CareLink
username or password in the
MiniMed Connect app.
4The uploader is out of 20 foot
range of the MiniMed Connect
app.
5Uploader is off or has a depleted
battery.
Try the following:
1On the MiniMed Connect App,
from the Menu screen, tap Sync
to CareLink. Tap the switch to
turn green.
2Return to an area where you
receive Internet connectivity via
your cellular provider or a
wireless connection.
3Make sure you are using the
correct CareLink username and
password.
4Ensure the uploader and
MiniMed Connect app are kept
within 20 feet of each other.
5Ensure the uploader is on and
charged.
No Text Message Received by a
contact
Possible causes are:
1An incorrect phone number was
entered.
2“Send Messages” box is
unchecked on the Set up
notifications page.
3Alarm or alert notification in
question is not selected.
4Alarm or alert was cleared by
pump user before the MiniMed
Connect system sent the data to
CareLink Personal.
5The mobile device of the pump
user was outside of cellular
network at the time of the alarm
or alert occurrence.
Try the following:
1In the Set up notifications
page, confirm you have entered
the correct mobile phone
number for your contact.
2In the Set up notifications
page, confirm that the “Send
Messages” box is checked for
the contact in question.
3In the Set up notifications
page, make sure you have
enabled the alarm or alert that
you want to send. Click the
Notifications “Edit” button to
review the notifications selected
for the contact in question.
4Test the text message
notifications function to make
sure the contact’s information is
entered correctly. To send a test
notification, click the “Send”
button.
5Return to an area where you
receive Internet connectivity via
your cellular provider or a
wireless connection.
CareLink Connect User Guide Troubleshooting 26
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Others manual(s) of Medtronic CARELINK CONNECT APP

Medtronic CARELINK CONNECT APP User Manual - English - 2 pages

Medtronic CARELINK CONNECT APP User Manual - German - 45 pages

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Medtronic CARELINK CONNECT APP User Manual - Dutch - 2 pages


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