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Troubleshooting
CareLink Connect is a secondary display system only. For more detailed information on pump and
sensor alarms, alerts, and notifications, see your pump system or sensor user guide.
Status messages
There may be a number of reasons why you do not see information on the CareLink Connect
display. If you do not see information, a status message may appear on the Home screen or the
Sensor Value screen. The table below describes those possible scenarios.
Status message Description
Info unavailable Information is not available from MiniMed Connect at
this time.
Above 400 mg/dL (22.2 mmol/L) Sensor glucose value is outside the sensor range.
Below 40 mg/dL (2.2 mmol/L) Sensor glucose value is outside the sensor range.
Cal error Invalid sensor data or invalid BG value. See user guide.*
Change sensor Sensor can no longer be used. Insert a new sensor.
Lost sensor Sensor values not available. Go to Find Lost Sensor on
your pump. See user guide.*
Meter BG Now Sensor values not available. Enter a new BG now.
Pump weak signal Move uploader closer to pump. See user guide.*
Sensor end Replace sensor. See user guide.*
Sensor error Invalid sensor value. See user guide.*
Sensor off Sensor values not available. Go to the sensor screen on
your pump.
Sensor weak signal Move pump closer to sensor. See user guide.*
Warm up Warming up sensor. This may take up to 2 hours. A
calibration will be required at that time.
CareLink Connect User Guide Troubleshooting 25
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