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Chapter 4 Troubleshooting
4-6
The following table lists error messages that can be dealt with by the user.
Error Messages
Message Corrective Action
File not found
Press GO
Specified file does not exist in the hard disk, memory card, or RAM disk.
Check the file.
If Auto Continue is set to On, printing will be automatically resumed after a preset period of time.
See
Setting the Auto Continue on page 1-56
.
Format error
Memory card
This message appears when the printer is in the ready state and the memory card is not
formatted, and therefore cannot be read or written.
Format the memory card inserted in the printer. See
Formatting a Memory Card on page 1-48
.
Format error
Hard disk
Initialization (formatting) of the hard disk is required.
Format the hard disk. See
Using the Option Hard Disk on page 1-49
.
Hard disk err ##
Press GO
Look at the error code given in place of ## and see the corresponding description given below.
01: Hard disk format error. Turn the printer off and then on again. If this error occurs even if
the power has been turned off and then on, reformat the hard disk.
02: The disk system is not installed. Recheck the requirements for using the system and the
devices.
04: There is no available hard disk space. Delete unnecessary files, etc., to free up space.
05: The specified file does not exist in the hard disk.
06: There is no memory available to the hard disk system. Increase the available memory.
10: Formatting is not possible because host data is being spooled on the hard disk.Wait until
Ready appears on the message display, and then format.
85: VMB; Alias error (the alias setting was lost, or the VMB tray corresponding to the alias does
not exist). Set the alias again.
97: Code job; The number of permanent code jobs reached the limit value, and no more can be
saved. Either delete some unnecessary jobs, etc., or increase the limit.
99: A print job for the specified ID does not exist in the hard disk.
I/F occupied This message is displayed when you attempt to use the printer’s operator panel to change the
environmental settings on the interface from which data are presently being received.
Upon completion of data reception, resume the menu selection on the operator panel.
ID error The ID entered for a private job or a stored job is not correct.
Check the ID that is set using the printer driver.
Insert the same
memory card
You have inserted the wrong memory card when the Insert again message was displayed.
Remove the wrong memory card from the printer’s memory card slot and insert the correct
memory card. The printer again reads it from the beginning of the data.
KPDL error ##
Press GO
Current print processing cannot continue.
To print out an error report, display >Print KPDL Errs from the mode select menu, and select
On. Press the GO key to resume printing. You can abandon printing by the CANCEL key.
If Auto Continue is set to On, printing will be automatically resumed after a preset period of time.
See
Setting the Auto Continue on page 1-56
.
Memory card err
Insert again
The memory card is accidentally removed from the printer’s memory card slot during reading.
If you continue reading the memory card, insert the same memory card into the slot again. The
printer again reads it from the beginning of the data.
Note: We recommend that you follow the reading procedure from the beginning to ensure
correct reading of the memory card.
:Alarm buzzer sounds when an error occurs. Press the CANCEL key to stop the alarm buzzer.
(Continued on next page)
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