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7
Bijlage C – Problemen oplossen
Problemen kunnen niet opgelost worden
Blijf je het probleem ervaren en krijg je het zelf niet opgelost? Kijk dan op www.kpn.com/digitenne of neem contact op
met de Service Desk via 0900‑076 (€0, per minuut). Houd altijd de apparatuur bij de hand als je de Service Desk belt.
De meeste problemen kunnen alleen opgelost worden als je bij het product in de buurt bent.
Ik wil de tv-ontvanger terug sturen
Bel de Service Desk van Digitenne, via 0900‑076 (€ 0, per minuut) om een retournummer en (mogelijk) een vervangende
tv‑ontvanger aan te vragen. Vul dit nummer in op de retoursticker, die in de doos zit. Als je deze sticker niet meer hebt,
vraag dan ook het retour adres aan bij de Service Desk.
Ik wil mijn abonnement opzeggen
Bel de Service Desk van Digitenne, via 0900‑076 (€ 0, per minuut) om je abonnement stop te zetten. Gehuurde
tv‑ontvangers moeten terug gestuurd worden. Vraag het retournummer aan bij de Service Desk. Vul het retournummer in
op de retoursticker, die in de doos zit. Als je deze sticker niet meer hebt, vraag dan het retouradres aan bij de Service Desk.
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