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8. Troubleshooting
Problem / Error message Reason / Solution
Camera does not start up Check that you have inserted the backup battery.
Check if the power adaptor is properly connected to the wall socket and to the camera.
If you use the extension cable, check the connection.
P
lease check if your camera is not in the WATCHING mode with the lights and sound signals
turned off.
The RED LED light is
continuously lit on the front
panel
Continuously lit RED LED light indicates an ERROR. Most likely the camera cannot connect to
the GSM network.
Check if the PIN protection is disabled on the SIM card used in your EyeSee. Check if it works
OK in a mobile phone. Ensure that the internet connection works on the phone as the EyeSee
camera connects to the internet through the GSM network.
Connect your camera to the PC via the USB cable and use jCheck software (available on internal
camera SD card) that will help you to solve the problem.
I am calling my camera but it is
unavailable
Check if the camera is switched on.
Check its front panel - the RED light should not be continuously lit (see other topics in
troubleshooting).
Wait a few minutes – in case the camera is sending reports to JabloTool Cloud it cannot answer
the incoming call.
My call to camera is terminated
immediately
The number you are calling from is not saved as a contact in the camera. The camera
automatically terminates calls from unknown numbers.
Check that your phone is set NOT to hide your Caller ID.
If you have a new camera and you have not registered any phone in the camera yet we strongly
recommend to reset the camera (see below) and register again.
If you can access your camera at www.jablotool.com please check if your phone number is
listed as a contact on the page REPORTING. If not, add it here and save the changes.
I have not received the
registration text message
Please go to www.jablotool.com and register your camera manually. Account setup is for free.
You need to know only the camera phone number and its password (0000 by default).
Camera does not send picture
messages or e-mails
Ask your operator if data connection and MMS (picture messages) are activated on your camera
SIM card.
Use jCheck to diagnose and fix the issue.
I have forgotten my camera
password
Default camera password is 0000.
If you forget your own password then you should backup your camera’s settings, , reset the
camera (see below) and restore its settings from the backup. This allows you to keep your
settings in the camera but the password will be reset to default (0000).
Pictures and video records do
not have life-like colors
The EyeSee is sensitive to infrared light. That is why some objects which reflect or absorb
infrared light may not have life-like color (e.g. leaves on trees).
I cannot connect to the camera
via JabloTool
(www.jablotool.com)
Check if your camera is powered and connected to the GSM network.
Check if the USB cable from the EyeSee is connected to your computer. If yes, disconnect the
USB cable and try to connect to JabloTool again.
Check with your operator that the data connection is activated on your camera’s SIM card and
that you have not exceeded your monthly data limit.
Use jCheck to diagnose and fix the issue.
Clicker controller does not
control the camera
Press the button and see if the signal light on Clicker turns on. If there is no light or the light is
flashing, the batteries are probably flat. Please change them (2x 1,5V AAA, alkaline).
Go to www.jablotool.com, select your camera Settings/Peripherals and see if the Clicker and
personal tags are shown there. If not press “Add new device” and follow instructions.
Eyesee Camera RESET In special case you may need to reset your EyeSee camera to its default factory setting. During
reset all user settings, logs, video records and enrolled devices will be deleted. This cannot be
undone.
Be sure that you have made the camera setting backup and that you have downloaded
important records from the camera’s memory!
To reset the camera and delete all data, switch it off, disconnect the power adaptor and wait
for 30 sec. Then press and hold the power button on the camera’s back panel while connecting
the power adaptor. Keep the power button pressed for the next 10 seconds. You will hear the “
startup” sound followed by fast beeping.
jCheck
jCheck is a powerful software tool which can help you to diagnose and solve most technical issues
with the EyeSee. Once you connect the EyeSee to a PC via the USB cable it behaves as standard
flash disk. jCheck is located on this disk and you can run it directly from this location.
16


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