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Intermec CN3e Windows Mobile 6.1 Manual

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Chapter 4 — Troubleshooting and Maintaining the CN3
CN3 Mobile Computer User’s Manual for Windows Mobile 6.1 91
Problems With Wireless Connectivity
Problem Solution
When you turn on the computer after it
was suspended for a while (10 to 15
minutes or longer), it can no longer
send or receive messages over the
network.
Host may have deactivated or lost current terminal
emulation session. In a TCP/IP direct connect network,
turn off the “Keep Alive” message from host to maintain
the TCP session while the computer is suspended.
The CN3 is connected to the network
and you move to a new site to collect
data. Your CN3 now shows you are not
connected to the network.
Move closer to an access point or to a different location
to reestablish communications until you reconnect with
the network. Any data collected while out of range is
transmitted over the network.
The CN3 appears to be connected to
the network, but you cannot establish a
terminal emulation session with the
host computer.
There may be a problem with the host computer, with
the connection between the server and the host
computer, or with the connection between the access
point and the host computer. Check with network
administrator to make sure the host is running and
allowing users to login to the system.
The CN3 appears to be connected to
the network, but the host computer is
not receiving any information from the
CN3.
In a TCP/IP network, there may be a problem with the
connection between the access point and the host
computer. Check with your network administrator or see
your access point user’s manual for troubleshooting
information.
Problems While Configuring 802.1x Security
Problem Solution
The CN3 indicates that it is
authenticated, but it does not
communicate with the host.
Make sure the CN3 IP address, host IP address, subnet
mask, and default router are configured for your
network.
The CN3 does not appear to be
authenticating and a network
connection icon does not appear on the
toolbar.
The CN3 may not be communicating with the access
point. Make sure the network name (SSID) on the CN3
matches the access point network name.
802.1x security network may not be active. Make sure the
server software is properly loaded and configured on the
server PC. See the server software documentation for
help.
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