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Intermec CN3e Windows Mobile 6.1 Manual

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Chapter 4 — Troubleshooting and Maintaining the CN3
90 CN3 Mobile Computer User’s Manual for Windows Mobile 6.1
Problems While Operating the CN3
Problem Solution
You press the Power button and
nothing happens.
• Make sure the backlight is on.
• Make sure you have a charged battery that is installed
correctly. For help, see “Charging the Battery” on
page 4.
• Replace the battery with a charged battery. For help,
see “Changing the Battery” on page 5.
• Perform a warm boot or a cold boot. For help, see
“Resetting the CN3” on page 97.
The Battery status LED is on. The battery status LED indicates the following states:
• If the battery status LED is a steady green, the battery
is more than 95% charged and computer is on a
charger.
• If the battery status LED is blinking red, then the
battery is low. Replace or charge the battery.
• If the battery status LED is a steady red, the main
battery is on charge.
• If the battery status LED is amber, the CN3 is on
charge and either the battery temperature is outside
of the charging range, or the battery is defective.
The computer appears to be locked up
and you cannot enter data.
• Press the power button to turn off the computer, then
press the power key again to turn it on.
• Press and hold the power button for ten seconds to
warm boot the computer.
• Try reloading the firmware. See “Freeing Up Virtual
Memory for Applications” on page 80.
If the computer does not boot or reset after you try these
solutions, contact your Intermec representative for help.
You tap the screen and nothing
happens.
Align your screen. For help, see “Calibrating the Touch
Screen” on page 22.
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