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Intermec CK61 Windows Mobile Manual

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Chapter 4 — Troubleshooting and Maintaining the CK61
84 CK61 Mobile Computer User’s Manual With Windows Mobile
The CK61 indicates it is not
authenticated.
Make sure that:
• the User Name and Password parameters on the CK61
must match the user name and password on
authentication server. You may need to reenter the
password on both the CK61, authentication server.
• on your authentication server, the user and group are
allowed and the group policy is allowed to log into the
server. For help, see the documentation that shipped with
your authentication server software.
• the IP address and secret key for access point must match
the IP address and secret key on the authentication server.
You may need to reenter the IP address and secret key on
both your access point and authentication server.
• the authentication server software is running on the
server PC.
You receive a message saying “The
server certificate has expired or
your system date is incorrect” after
you perform a clean boot on the
CK61.
Date and time are not saved when you perform a clean boot.
Reenter the date and time, and then save your changes.
Problems While Scanning Bar Codes
Problem Solution
You cannot see a red beam of light
from the scanner when you press
the Scan button and aim the
scanner at a bar code label.
• You may be too far away from the bar code label. Try
moving closer to the bar code label and scan it again.
• You may be scanning the bar code label “straight on.”
Change the scanning angle and try again.
• Move within two feet of a wall to test the effective scan of
the scanner. For help scanning bar codes, see “Scanning
Bar Codes” on page 18.
The input device attached to the
computer does not work well or
read bar code labels very quickly.
Set the Scanner Model command to the specific attached
input device. Check enabled bar code symbologies and
enable only the symbologies being used. For help, see
“Configuring the CK61 With Intermec Settings” on
page 23.
Problems While Configuring 802.1x Security (continued)
Problem Solution
… 96 …


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