Manual Intermec CK61 Windows Mobile (page 97 of 128) (English)

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Chapter 4 — Troubleshooting and Maintaining the CK61

CK61 Mobile Computer User’s Manual With Windows Mobile 85

Resetting the CK61

You rarely need to reset the computer. If the computer does not

resume after pressing the Power button, or if the computer or an

application lock up, you may need to reset the CK61. The CK61 uses

the configuration currently saved in flash memory during the boot

process. There are three ways to reset the CK61:

When you release a Scan button or

handle trigger, the Good Read

light does not turn off.

The Good Read light will remain on if you configure the

computer to use continuous/edge triggering. If you

configure the computer for level triggering and the Good

Read light remains on, there may be a problem. Press one of

the Scan buttons or pull the trigger again without scanning

a bar code label. If the light is still on, contact your local

Intermec representative.

The scanner will not read the bar

code label.

• Aim the scanner beam to cross entire bar code label in one

pass. Vary the scanning angle.

• Check the quality of the bar code label, Scan a bar code

label that you know will scan. Compare the two bar code

labels to see if the bar code quality is too low. You may

need to replace the label that you cannot scan.

• Make sure the bar code symbology is enabled. Use

Intermec Settings to check the symbologies. Expand Data

Collection > Symbologies beneath devices listed

(scanner, virtual wedge) to check and enable symbologies,

then scan the bar code label again.

• Make sure the computer application is expecting input

from a bar code. You may need to type this information

instead.

The scanner does not read the bar

code labels quickly, or the scanning

beam seems to be faint or

obscured.

The scanner window may be dirty. Clean the window with a

solution of ammonia and water. Wipe dry. Do not allow

abrasive material to touch the window

You scan a valid bar code label to

enter data for your application.

The data decoded by the scan

module does not match the data

encoded in the bar code label.

The computer may have decoded the bar code label in a

symbology other than the label’s actual symbology. Try

scanning the bar code label again. Make sure you scan the

entire label.

Problems While Scanning Bar Codes (continued)

Problem Solution

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Intermec CK61 Windows Mobile Manual

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