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Problem Possible Reason Solution
Minor steam
leaking/hissing from
steam release valve
during cook cycle
Steam release handle not in
Sealing” position Turn steam release handle to “Sealing” position
Cooker is regulating
excess pressure This is normal; no action required
Steam gushes
from steam release
handle when in
“Sealing” position
Not enough liquid in the inner pot Add 1 1/2 cups (12oz / 375mL) of a thin cooking liquid to
inner pot
Pressure sensor control failure Contact Customer Care
Steam release handle not
seated properly Turn steam release handle to “Sealing” position
Display remains
blank after
connecting the
power cord
Bad power connection or no power
Inspect power cord for damage. If damage is noticed, contact
Customer Care
Check outlet to ensure it is powered
Cooker’s electrical fuse has blown Contact Customer Care
Error code appears
on display and
cooker beeps
continuously
C1
C2
C6
C6H
C6L
Faulty sensor Contact Customer Care
C5
Temperature is too high
because inner pot is not
placed in the cooker base
Press Cancel and wait for heating element to cool; ensure
there are no foreign objects in cooker base; insert or reposition
inner pot in cooker base and re-enter commands
Temperature is too high
because there is no water in
inner pot
Add at least 1 1/2 cups (12oz / 375mL) of cooking liquid to inner
pot before reintroducing food
C7
or
NoPr
Heat element has failed Contact Customer Care
Not enough liquid Begin by adding 1 1/2 cups (12oz / 375mL) of a thin cooking liquid
to inner pot; add more liquid as required
Steam release handle is in
the wrong position Turn steam release handle to “Sealing” position
Lid
Lid is not in the correct
position for the
selected program
Open and close lid; remove lid when using Sau
OvHt
or
Burn
or
Food
burn
High temperature detected
at bottom of inner pot;
cooker automatically reduces
temperature to avoid
overheating
Starch deposits at the bottom of the inner pot may have
blocked heat dissipation; turn the cooker OFF, release pressure
according to the recipe, and inspect the bottom of the inner pot
PrSE
Pressure has accumulated
during a non-pressure
cooking program
Turn steam release handle to “Venting” position
Occasional clicking
or light cracking
sound
The sound of power switching and
expanding pressure board when
changing temperatures
This is normal; no action needed
Bottom of the inner pot is wet
Wipe exterior surfaces of inner pot
Ensure heating element is dry before inserting inner pot into
cooker base
Troubleshooting
Any other servicing should be performed by an authorized service representative.
21


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