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SECTION 3 CONSUMER INFORMATION
10
SECTION 3
ALTERNATIVE DISPUTE RESOLUTION
Hyundai Motor America’s internal consumer assistance process will
make every effort to resolve every customer concern in a satisfactory
manner. We realize, however, that mutual agreement on some issues
may not be possible. To ensure that you have had an opportunity to
have your concern fully reviewed, Hyundai Motor America provides an
Alternative Dispute Resolution (arbitration) program. Hyundai offers
the program through:
BBB AUTO LINE
Alternative Dispute Resolution Division
Council of Better Business Bureaus, Inc.
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
1-800-955-5100
www.bbb.org/autoline/
This service is provided at no cost to you and is part of Hyundai’s effort
to provide you with an impartial third-party organization to equitably
resolve your concerns.
AUTO LINE will perform arbitration services on disputes involving
Hyundai vehicles with an alleged nonconformity, defect, or de󳝌cient
warranty performance, as may be required by state or federal law.
NOTE: If your state law requires written noti󳝌cation to the manufacturer
please write:
HYUNDAI MOTOR AMERICA
Hyundai Customer Care Center
PO Box 20850
Fountain Valley, CA 92728
Consumeraffairs@hmausa.com
To begin the Alternative Dispute Resolution (arbitration) process, simply
call the Council of Better Business Bureaus at
1-800-955-5100 and you will be sent a Customer Claim Form, along with a
handbook describing how BBB AUTO LINE works. Time, mileage and other
limitations may apply.
If you wish to use the BBB AUTOLINE program and you qualify for
participation, you will be required to provide the following information:
- Your name and address
- The Vehicle Identi󳝌cation Number
- True make, model, & year of your vehicle: and
- A description of the problem with your vehicle
BBB AUTOLINE may also ask you for other information that may help
to resolve your concerns, such as the purchase price of the vehicle, the
mileage at the time of purchase, the current mileage and copies of repair
orders.
Please refer to the Owner’s Handbook Supplement for additional
information regarding eligibility requirements in your state.
Hyundai USA ALL 19MY(Main).indd 10 2018-03-13 오후 3:01:08
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