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SECTION 3 CONSUMER INFORMATION
9
SECTION 3
HYUNDAI’S CONSUMER ASSISTANCE PROCESS
Hyundai is dedicated to achieving the highest level of consumer
satisfaction with our product through quality design and workmanship
and customer service. Your Hyundai dealership is in the best position to
assist you with your sales, service or parts needs.
In the event you have a concern with your vehicle, being able to
provide the information below will be helpful in seeking assistance:
- Name and address
- Vehicle model and model year
- Date of purchase
- Vehicle Identi󳝌cation Number
(a 17-Digit number found on driver’s side dashboard)
- Current mileage
- Selling and servicing dealership
- Service history of your vehicle
- Brief description of concern
- Day/evening telephone number
- What you are seeking
We recommend you use the following steps to resolve your vehicle's
performance or servicing concerns:
1) First, speak to the Service Advisor at the dealership. This person is in
the best position to respond to your concerns.
2) Should you require additional assistance, speak with the Service
Manager or General Manager at the dealership.
3) After consulting with your dealership, if you feel additional
clarification or help is needed, write or call our Customer Care
Center:
HYUNDAI MOTOR AMERICA
Hyundai Customer Care Center
PO Box 20850
Fountain Valley, CA 92728
1-800-633-5151
Consumeraffairs@hmausa.com
Hyundai's Customer Care Center representatives are available Monday
through Friday, between the hours of 5:00 AM and 7:00 PM PST and
Saturday and Sunday between 6:30 AM and 3:00 PM PST (English). For
Customer Care Center assistance in Spanish or Korean, representatives
are available Monday through Friday between 6:30 AM and 3:00
PM PST. They are prepared to answer any questions regarding your
Hyundai, and may also provide assistance in getting your concern
resolved through the dealership.
Hyundai USA ALL 19MY(Main).indd 9 2018-03-13 오후 3:01:07
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