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3. Poor picture:
On Demand –
experiencing buffering,
jittery or frozen picture
If you’re having trouble watching on
demand or catch up, try the following:
a) Check to see if there are any other
household devices connected
to the internet, such as laptops or games
consoles. These can slow your broadband
speed, especially during peak periods.
Disconnecting or reducing these devices’
usage may resolve the issue
b) Check that all your cables, in particular
the ethernet connection from your box
to your router or powerline adapters, are
connected correctly and securely. If not,
reconnect any loose cables, restart your
router and turn the power off and on to
reset the adapters
c) If the problem persists, you may need
to contact your broadband provider or an
engineer. For more details, visit support.
youview.com
4. On Demand:
if a player is missing or
a programme won’t play
a) Press on your remote control, go to
Settings > Network and Internet > Wired
Connection, then select Automatic. This
should enter your broadband settings
automatically. If this does not
happen, restart your router and try again. If
you need to enter values manually, select
Manual. (Your broadband provider can
give you the values)
b) If you did not accept the Terms of Use
at the end of the screen setup, you will not
be able to use the On Demand or Search
features. To change this, go to Settings >
Your Info and Legal > Terms of Use. Select
Accept then press OK. The On Demand and
Search features should now be available
5. Error Messages:
Error messages will appear if a problem with
YouView is detected, for example a weak
or lost TV signal. For more details on error
codes, visit support.youview.com
6. Can’t remember my
PIN number
If you did not change your PIN during
setup, the default is 1234. If you can’t
remember your number, you can reset it
via your security question. Go to Settings >
Parental Controls > Change PIN and enter
the answer.
If you can’t remember your PIN and security
question, you will have to reset the box,
which will delete all your preferences and
recordings.
To reset, go to Settings > Device
Management > Reset YouView+ box. Once
you do so, you will need to go through the
setup again and create a new PIN
7. Using the YouView App
If you are experiencing problems with
setting recordings from the YouView app,
please check you have connected your
mobile device to your YouView+ box. To do
so, go to Settings > Device Management >
Mobile Devices
8. Difficulty in entering
postcode
If you encounter any issues entering your
postcode, here’s what to do:
a) Check the postcode has been entered
correctly and that numbers have not been
used instead of letters by mistake or vice-
versa (for example, the numeral 0 instead of
the letter O)
b) Check the spacing is correct and remove
any spaces between letters. Use only one
space between the first and second part
of your postcode, for example, AB1 2CD or
AB1C 2DE
c) Don’t use a space after the postcode
You can remove any unnecessary spaces by
pressing the
button on your remote
control
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