Manual Humax DTR-T2000 YouView (page 24 of 31) (English)

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Troubleshooting

1. Setting up

When you switch the box on for the ﬁrst

time, you’ll need to run through the on-

screen setup to tune the available TV

channels. If the screen setup doesn’t start

or freezes, or the All Done screen is not

displayed at the end, try the following ﬁxes:

a) Check the power cable is connected

securely to the box and the power is

switched on at the wall

b) Check your TV is ON and not in standby

c) Choose SOURCE or INPUT on your

television remote and select the option

that matches the port number on the back

of your TV (for example, HDMI 1). For more

details on selecting the correct input, please

refer to your TV user guide

d) If the setup screen has frozen, check that

both the aerial cable between your TV and

box, and the ethernet cable between your

box and router, are connected correctly and

securely. If not, reconnect any loose cables.

If you have used powerline adapters, check

their cables, too

e) Restart the YouView+ box. Press and hold

the standby button on the front of the box

for 8 seconds. The setup screen should

then restart

If the screen setup has ﬁnished but your box

did not connect to your broadband, try the

following steps:

a) Check that all your cable connections, in

particular the ethernet line from your box

to your router or powerline adapters, are

connected correctly and securely. If they

are not, reconnect any loose cables, restart

your router and turn the power off and on to

reset the powerline adapters

b) Press

on your remote control, go

to Settings > Network and Internet >

Wired Connection and select Automatic.

This should enter your broadband settings

automatically. If this does not happen,

restart your router and try again. If you

need to enter values manually, select

Manual. (Your broadband provider can

give you the values)

c) If you did not accept the Terms of Use

at the end of the screen setup, you will not

be able to use the On Demand or Search

features. To change this, press

on your

remote control and go to Settings > Your

Info and Legal > Terms of Use. Select Accept

then press OK. The On Demand and Search

features should now be available to you

2. Poor picture:

live TV – if your picture is

pixelated or breaking up:

This is likely to be a problem with the signal

reaching your box. Try the following ﬁxes:

a) Check all your cables are connected

correctly and securely

(in particular, the aerial cable’s connection to

the wall socket and your box)

b) Restart the YouView+ box. Press and hold

the standby button on the front of the box for

8 seconds. It should then restart itself

c) If restarting your box didn’t ﬁx it, try a

channel re-tune. Using your remote control,

press

, go to Settings > TV Signal and

Quality > Re-tune Channels

d) Have there been any recent changes inside

or outside your home? For example, have you

placed any electrical appliances near the box?

Is there any building work taking place or has

there been any extreme weather? These can

sometimes cause electrical interference with

your equipment. Try moving any electrical

appliances away from the vicinity of your

YouView+ box to see if this helps

e) To ﬁnd out if there is a problem with the

box, connect it to another known working

aerial. If you are still experiencing problems,

please contact Humax Support

f) If there appears to be a problem with your

aerial, you may need to contact an aerial

engineer. Please visit support.youview.com

for further information

Need a bit of help? This section identiﬁes some of the more common problems you

may encounter with the service and offers suggestions to help you ﬁx them.

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Humax DTR-T2000 YouView Manual

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