Manual Humax DTR-T1010 - YouView (page 26 of 36) (English)

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2. Poor picture: live TV – if your picture is

pixelated or breaking up:

This is likely to be a problem with the signal reaching your YouView

box. Try the following steps to resolve this:

a) Check all your cables are connected correctly and securely. In

particular, check your aerial cable’s connection to the wall socket and

your YouView box.

b) Restart your YouView box. Switch OFF the power to the box and

then switch it back ON again.

c) If restarting your box didn’t ﬁx the issue, try a channel re-tune.

Using your remote control, press the YouView button, go to Settings >

TV Signal and Quality > Re-tune Channels.

d) Have there been any recent changes in or outside your home? For

example, have you placed any electrical appliances near the box? Is

there any building work taking place or has there been any extreme

weather? These can sometimes cause electrical interference with

your equipment. Try moving any electrical appliances away from the

vicinity of your YouView box to see if this helps.

e) To ﬁnd out if there is a problem with your YouView box, connect

it to another known working aerial connection. If you’re still

experiencing problems with picture quality, please contact Humax

Support.

f) If there appears to be a problem with the aerial in your home you

may need to contact an aerial engineer. Please visit

youview.com/support for more information.

3. Poor picture: on demand –

experiencing buffering, jittery or frozen

picture

If you’re having trouble watching On Demand or Catch Up, try the

following:

a) Check to see if there are any other devices connected to the

internet e.g. laptops or games consoles. These can slow your

broadband speed, especially during peak periods. Disconnecting or

reducing usage of these devices may resolve this issue.

b) Check that all your cable connections, in particular the ethernet

connection from your box to your router or powerline adapters, are

connected correctly and securely. If not, re-connect any loose cables,

restart your router and turn the power off and then on to reset

powerline adapters.

c) If the problem persists, you may need to contact your broadband

provider or an engineer. For more details, visit youview.com/support.

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my humax has been conected to my t.v. but I dusted and must has disturbed some thing I get that it is all working but no sound or picture. Help please J.illinghast Submitted on 3-11-2022 at 12:07
Reply Report abuse
- I'd recommend you post this to the YouView Community Forum, where people will be able to help Answered on 3-11-2022 at 14:56
  Vote up Report abuse
Why does my jvc smart tv not receive the signal from my humax box ie no info on the tv screen I have used a hdmi connection cable also connected through the aerial . I have even tried a spliter for the aerial so I have one feed going into the humax and a separate one going to the tv so they both work independently still no sign from the humax box to the tv.Also they both have independent earth net connection cables to them. Is the tv blocking the signal do I need a EDID emulator between the humax and the tv? The main problem is no picture on the tv so I can't set the humax box up. Submitted on 26-11-2020 at 12:49
Reply Report abuse

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