Manual Humax DTR-T1010 - YouView (page 25 of 36) (English)

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Troubleshooting

1. Setting up

When you switch the box on for the ﬁrst time, you’ll need to run

through the on screen setup to tune the TV channels available to you.

If the screen setup doesn’t start, freezes or the ‘All Done’ screen is not

displayed at the end, try the following steps to resolve this:

a) Check the power cable is connected securely to the box and power

is switched on at the wall.

b) Check your TV is ON and not in standby.

c) Choose ‘source’ or ‘input’ on your TV remote control and select the

option which matches the port number on the back of your TV (e.g.

HDMI). For more details on selecting the correct input please refer to

your TV user guide.

d) If the setup wizard has frozen, check your aerial cable between

your TV and box and also your ethernet cable between your box and

router are connected correctly and securely. If not, re-connect any

loose cables. If you have used powerline adapters, check these cables

too.

e) Restart the box. Switch OFF the power supply to the box and then

switch it back ON. The setup wizard should restart.

If the screen setup has ﬁnished but your box did not connect to your

broadband, try the following steps to resolve this:

a) Press the YouView button on your remote control, go to Settings

> Network and Internet > Wired Connection and select Automatic.

This should enter your broadband settings for you automatically. If

this does not happen, restart your router and try again. If you need to

enter values manually, select Manual. (Note: Your broadband provider

can provide you with these values).

b) If you did not accept the Terms of Use at the end of the screen

setup, you will not be able to use the On Demand or Search features.

To change this, press on your remote control and go to Settings >

Your Info and Legal > Terms of Use. Select Accept then press OK. The

On Demand and Search features should now be available to you.

Need a bit of help with your YouView box? This section identiﬁes some of the more

common problems you may encounter and offers suggestions to help you ﬁx them.

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my humax has been conected to my t.v. but I dusted and must has disturbed some thing I get that it is all working but no sound or picture. Help please J.illinghast Submitted on 3-11-2022 at 12:07
Reply Report abuse
- I'd recommend you post this to the YouView Community Forum, where people will be able to help Answered on 3-11-2022 at 14:56
  Vote up Report abuse
Why does my jvc smart tv not receive the signal from my humax box ie no info on the tv screen I have used a hdmi connection cable also connected through the aerial . I have even tried a spliter for the aerial so I have one feed going into the humax and a separate one going to the tv so they both work independently still no sign from the humax box to the tv.Also they both have independent earth net connection cables to them. Is the tv blocking the signal do I need a EDID emulator between the humax and the tv? The main problem is no picture on the tv so I can't set the humax box up. Submitted on 26-11-2020 at 12:49
Reply Report abuse

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