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208 Chapter 14 : Troubleshooting
IMPORTANT If you want to add a Google Calendar account on your
smartphone, make sure your Gmail account includes Google Calendar before
you add your Google account on your smartphone. By default, Gmail accounts
do not automatically include Google Calendar. If you don't already have a
Gmail account, go to mail.google.com and create one. To add Google
Calendar to your Gmail account, go to google.com/calendar and log in using
your Gmail account name and password. When prompted, add Google
Calendar to your account.
Verify the default calendar account. When a new calendar event is
created on the smartphone, it syncs with the default account (see
Customise Calendar).
Manually sync Calendar (see Manually synchronise Calendar with your
online accounts).
NOTE You should see a notification at the bottom of your screen when the
account starts to sync. You may have to wait up to 30 minutes after a sync
operation starts for your data to appear if the data is located in an online
account.
Delete the account on the smartphone and then re-create it (see Use the
Accounts application to edit or delete an online account and Use the
Accounts application to set up an online account).
Some of my calendar information is missing
If the missing calendar information is from an Exchange account, make
sure the email account is set up as an Exchange account, not a POP or
IMAP account. An Exchange account that is set up as a POP or IMAP
account cannot sync calendar information (see Change account login
settings).
Verify that your calendar information is correct in your online account.
Verify that the calendar information is correct on the smartphone.
Note the following and determine if the missing information is actually
available for syncing:
Google accounts sync events one month back and two months
forward.
Yahoo! accounts sync events one month back and three months
forward.
Exchange accounts sync events two weeks back and unlimited
forward.
Sync your Calendar accounts (see Manually synchronise Calendar with
your online accounts).
Set the Default Account (see Customise Calendar).
My calendar data is in the wrong field
If your incorrect calendar data is being synced from an online account,
update the calendar information in your online account. If your
incorrect calendar data is being backed up with your HP webOS
Account, update your calendar information on your smartphone.
Manually synchronise Calendar (see Manually synchronise Calendar
with your online accounts).
Open Date & Time and check whether the online account and the
smartphone are using the same time zone setting. If not, change the
time zone either on the smartphone or in the online account so that the
time zones match.
I have duplicate calendar events
If the events are from an online account, delete the account from your
smartphone (see Use the Accounts application to edit or delete an
online account), log in to the account on your computer and delete any
duplicate data and then add the account to your smartphone again
(see Use the Accounts application to set up an online account).
If the events are in your HP webOS Account, turn off Backup (see Erase
HP webOS Account information from the server), delete the duplicate
calendar events on your smartphone (see Delete an event) and then turn
on Backup again (see Manually back up information to your HP
webOS Account).
Calendar notifications are not working
Make sure that the ringer switch is on and that the ringer switch volume
is set to at least 50% (see Set ringer switch settings).
208


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