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210 Chapter 14 : Troubleshooting
I bought a song from Amazon MP3, but the download
process was interrupted
Open Amazon MP3 and tap Downloads. Your music downloads are
listed on this screen. Tap one to resume downloading.
Close and reopen the Amazon MP3 application.
Restart your smartphone (see Restart your smartphone).
I bought a song from Amazon MP3, but it isn't showing up on
my smartphone
Occasionally, the download process may be interrupted, so a song you
purchased may not be successfully downloaded to your smartphone. To
confirm the purchase and download of a song, log in to your Amazon
account from your computer. If the song shows up there as purchased and
downloaded, contact Amazon support and let them know you never
received your song.
You can also check the USB drive storage on your smartphone to see if
the file is there (see Copy files and folders using USB Drive mode for
information on using USB Drive mode).
HP webOS App Catalog
NOTE HP supports finding, purchasing, downloading, installing, updating, and
deleting HP webOS App Catalog applications. The app developer cannot assist
with any of these functions.
I can't find the app I want to download
There are several sources of applications for your HP Pre
3
:
App Catalog. App Catalog is located in the Launcher on webOS
smartphones. Applications that have been reviewed by HP and meet
specific development standards are included in App Catalog searches.
They appear with a blue background on the App Catalog details page
for the application.
Web distribution. Web distribution apps are located on the Internet and
can be found by visiting precentral.net. Web-distributed apps are
delivered to the smartphone via links and are downloaded and installed
using App Catalog on the smartphone. The app details page for a web
app appears with a grey background. Because web-distributed apps
have not been reviewed by HP, they cannot be found in App Catalog on
the smartphone; they may, however, appear in Software Manager after
they are installed.
Beta apps. Beta apps are pre-release versions of applications that are in
the final stages of development. Beta apps are usually delivered to the
smartphone via links and are downloaded and installed using App
Catalog on the smartphone. The app details page for a beta app
appears with a green background and displays a banner that says BETA
APP. Beta apps cannot be found in App Catalog; they may, however,
appear in Software Manager after they are installed.
Homebrew or preware. Homebrew or preware applications are
applications that are developed outside the webOS developer network.
HP cannot assist with finding, purchasing, downloading, installing,
updating or removing these applications. See I want to install an app on
my smartphone from a source other than App Catalog for more
information about homebrew apps.
If you can't find an application using App Catalog, try the following
steps.
Make sure you have a data connection (see I don’t know if I have a
data connection).
If you are making a data connection over your wireless service
provider’s data network and are in roaming coverage, check to see if
you have data roaming enabled. Open Phone , open the
application menu and tap Preferences & Accounts. Under Network, tap
Data Roaming and tap Enabled. Note that additional charges may
apply if you enable data roaming.
Close App Catalog, reopen App Catalog and then try the search again.
210


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