Manual HP Pre 3 (page 207 of 234) (English)

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Chapter 14 : Troubleshooting 207

• If the missing contact is from a LinkedIn account, make sure the contact

is in your direct network. The smartphone does not sync second and

third-level connections.

• If the missing contact information is from another account that is

compatible with the HP Synergy feature, you need to contact the

developer for help.

• Sync your Contacts accounts (see Manually synchronise Contacts with

your online accounts).

• Set the default Contacts account (see Customise Contacts).

• Search to locate the contact information (see Find a contact).

• Check other contacts that have the same phone number or email

address to make sure the missing contact information has not been

improperly linked to another contact. If you have contacts with matching

information, tap the contact name at the top of the screen to display

any linked contacts. If you find the missing contact, tap it and then tap

Unlink this profile. The unlinked contact now appears as a separate

entry in Contacts.

My contact data is in the wrong field

• If your incorrect contact data is being synced from an online account,

update the contact information in your online account. If your incorrect

contact data is being backed up with your HP webOS Account, update

your contact information on your smartphone.

• Manually synchronise Contacts (see Manually synchronise Contacts

with your online accounts). t

I have duplicate contacts

• If the duplicate contacts are from the same source—if, for example, both

contacts are Google contacts or both contacts are Exchange contacts—

link the duplicate contacts (see Link a contact).

• Delete one of the duplicate records from the source, such as Google or

Exchange, or delete the duplicate from the smartphone (see Delete a

contact).

• Manually synchronise Contacts with your online accounts (see Manually

synchronise Contacts with your online accounts).

I started entering a contact's name in Card view or the

Launcher, but I'm not seeing the person in the results

• With Just Type, you need to enter at least two letters before contact

matches are returned.

• You may need to scroll down the list to find the match you want.

• If you still don't see the match you want, try typing a few more

characters of the person's name.

I can't synchronise Calendar events

Different accounts sync events for different periods of time into the past

and future. Note the following to be sure the information you want to sync

is available for the account:

• Google accounts sync events one month back and two months forward.

• Yahoo! accounts sync events one month back and three months

forward.

• Exchange accounts sync events two weeks back and unlimited forward.

• If you are trying to synchronise with a desktop application using the

USB cable, note that HP webOS does not support synchronisation of HP

webOS smartphones with desktop software such as Palm Desktop

software or desktop Outlook. Instead, webOS smartphones synchronise

wirelessly with online services such as Google or Microsoft Exchange

ActiveSync. If you are trying to synchronise with a third-party desktop

application, contact the application developer for support.

NOTE You can go to hpwebos.com/sync-solutions to see if a third-party solution

is available that supports sync of your HP Pre

with a desktop application.

• Make sure you have a data connection (see I don’t know if I have a

data connection).

• Set up your online account to sync on your smartphone if you have not

already done so (see How do I get events into Calendar?).

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