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HP OfficeJet Pro 8718 Manual

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not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
printer to an analog phone line and try sending or receiving a fax.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them
check the phone line.
The "Fax Line Condition" test failed
● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
printer to an analog phone line and try sending or receiving a fax.
● Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer.
● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To nd
out if other equipment is causing a problem, disconnect everything from the phone line, and then run
the test again.
– If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the
equipment is causing problems; try adding them back one at a time and rerunning the test each
time, until you identify which piece of equipment is causing the problem.
– If the Fax Line Condition Test fails without the other equipment, connect the printer to a working
phone line and continue reviewing the troubleshooting information in this section.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your
telephone company and have them check the phone line.
Troubleshoot fax problems
Troubleshoot fax problems. Use an HP online troubleshooting wizard
Resolve problems sending or receiving a fax or faxing to your computer.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for specic fax problems
What kind of fax problem are you having?
The display always shows Phone O Hook
● HP recommends using a 2-wire phone cord.
● Other equipment that uses the same phone line as the printer might be in use. Make sure extension
phones (phones on the same phone line, but not connected to the printer) or other equipment are not in
ENWW Fax issues 125
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  • Hi is it possible to print in landscape on the 8718 Submitted on 9-7-2020 at 09:57

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