Manual HP OfficeJet Pro 8718 (page 133 of 171) (English)

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The "Fax Connected to Active Telephone Wall Jack" test failed

● Check the connection between the telephone wall jack and the printer to make sure the phone cord is

secure.

● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that

plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the

telephone wall jack.

● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the

printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and

have them check the line.

● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be

a problem.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready

for faxing.

The "Phone Cord Connected to Correct Port on Fax" test failed

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs

into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall

jack.

Plug the phone cord into the correct port

1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled 1-LINE on the back of the printer.

NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive

faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine.

Figure 10-1 Back view of the printer

1 Telephone wall jack

2 Connect the phone cord to the port labelled 1-LINE on the back of the printer.

2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure

it passes and the printer is ready for faxing.

3. Try to send or receive a test fax.

ENWW Fax issues 123

Hi is it possible to print in landscape on the 8718 Submitted on 9-7-2020 at 09:57
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Others manual(s) of HP OfficeJet Pro 8718

HP OfficeJet Pro 8718 User Manual - German - 189 pages

HP OfficeJet Pro 8718 User Manual - Dutch - 181 pages

HP OfficeJet Pro 8718 Quick start guide - All languages - 46 pages

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HP OfficeJet Pro 8718 Manual

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