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To check a wireless connection
1. Make sure that your computer's wireless has been turned on. (For more information, see the
documentation that came with your computer.)
2. If you are not using a unique network name (SSID), then it is possible that your wireless computer could
be connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your network.
Windows
a. From the computer desktop, click Start , click Control Panel , point to Network and Internet, and
then click View network status and tasks.
- Or -
From the computer desktop, click Start , select Settings , click Control Panel , double-click
Network Connections.
- Or -
Right-click an empty area on the Start screen, click All Apps on the app bar, click Control Panel ,
click Network and Sharing Center, and then click View network status and tasks.
Leave the network dialog box open while you continue to the next step.
b. Disconnect the power cord from the wireless router. The connection status of your computer
should change to Not Connected.
c. Reconnect the power cord to the wireless router. The connection status should change to
Connected.
Mac OS X
Click the AirPort icon in the menu bar at the top of the screen. From the menu that appears, you
can determine if the AirPort is turned on and which wireless network your computer is connected
to.
NOTE: For more detailed information about your AirPort connection, click System Preferences in
the Dock, and then click Network . If the wireless connection is working correctly, a green dot
appears next to AirPort in the list of connections. For more information, click the Help button in the
window.
If you are unable to get your computer connected to your network, contact the person who set up your
network or the router manufacturer as there might be a hardware issue with either your router or computer.
TIP: If you are using a computer running Windows, use the HP Print and Scan Doctor to help diagnose and
get assistance in installing and using HP printers on home network. To use this tool, visit the HP Wireless
Printing Center www.hp.com/go/wirelessprinting , and then click Print and Scan Doctor in the Quick Links
section.
Step 2: Make sure that the printer is connected to your network
If your printer is not connected to the same network as your computer, you cannot use the printer over the
network. Follow the steps described in this section to nd out if your printer is actively connected to the
correct network.
72 Chapter 5 Solve a problem ENWW
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